ITW Construction Products

Safe transformation with greater integration and compatibility

About ITW Construction Products

ITW, Illinois Works Inc., is a worldwide enterprise with more than 100 years of experience as a manufacturer of advanced products for the construction industry, ITW acts solely as a B2B manufacturer for distributors and retailers. You probably know ITW from the builders' merchant, when you need screws and pick up a box with the well-known NKT-logo which is a part of the ITW organization.

Today, ITW owns more than 600 companies across 57 countries employing approximately 50.000 people globally. IT and digital for the EMEA region is handled out of France, Belgium, England, and Denmark

Since 2019, Kruso has acted as ITW’s digital partner in regards to PIM and CMS across all EMEA Market.

 

Challenge

ITW’s website ecosystem consisted of a Umbraco CMS, InRiver as PIM, and an additional ETL/PIM system, which worked as an overall integration engine. The site was serviced and maintained by 3-4 different digital partners and ITW experienced severe operational and performance-related challenges, along with a large backlog of unsolved tasks and functions building up. The digital platform consists of 12 different sites across four languages and multiple national versions, which were based on a complex data model with an unsecured and unflexible on-prem hosting setup. In other words, ITW’s digital setup was merely overcomplicated and inefficient in terms of the system architecture, data flows, processes, hosting, and supplier setup

Solution

After Kruso was chosen as a digital partner for ITW Construction Products, our primary focus was first and foremost to ensure stability, data security, and optimization of performance. To make sure we got it all right we started by developing a technologic strategic roadmap for a controlled and efficient transformation of the digital platform. We enhanced and simplified the infrastructure between their CMS and PIM-system by optimizing Umbraco and removing a rigid caching layer, immediate result - 4 times faster response times than the original setup. We also rectified many existing functions and launched several new functions. In terms of hosting we have transferred the entire solution to Azure cloud with a setup of local CDN’s and various cloud technologies for easier administration, auto-scaling, and cost-management. We are now truly ready to look ahead with more strategic initiatives, where we have already established a strategic UX- and analysis program alongside several refactoring and optimization tasks planned as a solid rooted strategic process.

RESULT

Results after the first phase reflect the strategic considerations and goals we set out in our strategic road map. One of the most important results of this phase is that ITW now is far more able to work agile with the solution because of a largely simplified and integrated technical setup and governance around it. Part of this is also a significantly improved editor experience and deployment process. The digital platform is a key driver in ITW’s product promotions, lead generation, and sales process, thus focus was of course also on performance. We in this phase succeeded with improving performance with 400 pct. – goes without saying that this is crucial for the user experience and conversion of sales leads. In general, ITW has obtained a faster time to market and lower cost when launching new subsites, new development, and other initiatives – which gives an optimal starting point for future sprints. Finally, we also looked into ITW’s hosting setup. Here we provided a more secure, scalable, and stable solution by migrating it to an Azure cloud hosting setup. We are extremely proud and excited about this partnership, and we cannot wait to take the next steps in reinforcing ITW’s position not only as a global leading manufacturer for the construction industry – but also as a digitally driven organization.

My team and I are really happy about the work that Kruso has done. There is a huge improvement, and Kruso has a strong knowledge of Umbraco, InRiver, hosting, and web.

- Antoine Demeusy, Head of European Product Database (PIM) and Websites

ITW Construction Products

Wanna talk?

If you want to know more about this solution, please call or write to us.

CCO

Phone: +45 5360 8320

Mail: oj@kruso.dk