Collaboration between the customer and suppliers in agile projects
In KRUSO, we most often work with agile development, where digital solutions are developed and delivered on an ongoing basis.
Agile development means that the customer and the supplier work closely together to create a digital solution. This means that the solution will better hit the customer's goals from the start. But it also requires a higher degree of understanding and insight between customer and supplier than the classic plan-driven development methods such as the waterfall model.
A traditional challenge in digital projects may be that the customer primarily represents a business approach to digital development and not a technical one. Conversely, the supplier has the technical knowledge and knowledge of digital development processes, but not necessarily insight into the customer's business.
The problem with this may be that the customer and supplier do not understand each other well enough and the likelihood of misunderstandings increases.
We at Kruso increasingly find it important to adapt the collaboration, both during development and in subsequent operations, to the individual customer. Customer-supplier organization is not a static size and must be adapted relative to the capabilities and knowledge of both parties.